Comments on: Enterprise 2.0, Boston Day 2&3 – Flying in a swarm of competitors http://nickpoint.co.uk/2008/06/15/enterprise-20-boston-day-23-flying-in-a-swarm-of-competitors/ Social Media innovation and marketing for business Wed, 14 Dec 2011 01:51:06 +0000 hourly 1 http://wordpress.com/ By: “You have to let it all go…fear…doubt & disbelief…Free your mind!”* « Nickpoint http://nickpoint.co.uk/2008/06/15/enterprise-20-boston-day-23-flying-in-a-swarm-of-competitors/#comment-261 Fri, 27 Mar 2009 12:41:45 +0000 http://nickpoint.wordpress.com/?p=94#comment-261 [...] The Cancer is changing him physically and mentally. It’s also changing many around him. When I interviewed Jeffery last year I saw a man who enjoyed every little experience and everything he [...]

]]> By: Nick Barker http://nickpoint.co.uk/2008/06/15/enterprise-20-boston-day-23-flying-in-a-swarm-of-competitors/#comment-52 Wed, 18 Jun 2008 20:54:34 +0000 http://nickpoint.wordpress.com/?p=94#comment-52 Thanks for the comment Sam :)

You got me thinking about the meaning of customer success. I believe a success, such as a partnership between a customer and a supplier, must ultimately result in a Win-Win outcome. Wikipedia defines win-win as ‘emphasize the importance of cooperation, fun, sharing, caring and over-all group success in contrast to domination, egotistic behaviour and personal gain’. This is not always the relationship between supplier and customer in IT.

I understand “all is fair in love and war” however long term mutual success comes from working and changing together.

Cheers, Nick

]]> By: Sam Lawrence http://nickpoint.co.uk/2008/06/15/enterprise-20-boston-day-23-flying-in-a-swarm-of-competitors/#comment-51 Wed, 18 Jun 2008 19:50:02 +0000 http://nickpoint.wordpress.com/?p=94#comment-51 Great meeting you at the conference, Nick. Thanks for this write up.

Agreed it will be interesting to see how the market evolves. It’s critical now more than ever to concentrate on customer success.

Cheers!

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