Archive for the ‘startup’ Category

Startingup JFDI!!

December 21, 2010

This month I gave a talk to Nottingham Uni / Nottingham Trent Uni undergrads at Thirsty Thursday. The idea of the event is to ‘Inspire students to run their own businesses.’ I talked about our Aware Monitoring journey from finding the idea to commercialising the service. My underlying message was clear and loud – JFDI (Just Freakin’ Do It!!). But why be so abrupt..?

My JFDI pitch!

If you have an idea or a passion to do something – JFDI. Stop talking! Stop thinking!! Start doing – now!! NOW!! One of the easiest things to do in the world, is to procrastinate. A decision, even if proves to be a bad one, is still a direction. It can be learned from.

My thinking is, if these students really want to do something – they should do it now.  They shouldn’t wait until they have even more excuses in life not to do it. One of my close family members urged me to start my own business when I was 19 years old but I said no. At the time it was the right decision. I did what was right for me and I was not being led by others.

In Bronnie Ware’s wonderful and touching post ‘Regrets of the Dying‘ she talks about people not fulling their dreams:

1. I wish I’d had the courage to live a life true to myself, not the life others expected of me.

This was the most common regret of all. When people realise that their life is almost over and look back clearly on it, it is easy to see how many dreams have gone unfulfilled. Most people had not honoured even a half of their dreams and had to die knowing that it was due to choices they had made, or not made.

It is very important to try and honour at least some of your dreams along the way.”

If you really desire to have a startup or change something significant in your life, do it now. I take my hat to people like 23-year-old Joel Gascoigne, who gave a talk at our Nott Tuesday meetup group last week, for doing just this. He is now on his second startup project Buffer, a Twitter scheduling app. Joel is living his dream with passion, learning and persistence. He’s just getting on with it – JFDI!!

Me & Silicon Valley comes to Cambridge

November 24, 2010

Last week I attended  Silicon Valley comes to Cambridge (SVC2C). The event brings together Silicon Valley, UK/European entrepreneurs and Cambridge University students to meet, lean and collaborate. I sat in on many of the talks over the three-day Cambridge conference. It was a very informative and enjoyable event with some great networking. My highlights were objectively knowing ‘When is it right to abandon your startup efforts’ panel, remembering your grand Vision after The ‘Keynote Speeches’ and meeting other founders at the Company Showcase.

 

 

Gut feel plus test and measure

The Panel described as ‘When is it right to abandon your current Effort? What scorecard should you use and how should you track progress? Monitoring, measuring and monitising…’ – this caught my eye because its one of the most difficult challenges for startup founders – Knowing when to quit!

Reid Hoffmann,  co-founder of LinkedIn and SVC2C co-chair, reminded us of the need to ‘Fail fast’. That way founders have time to start over again. However the challenge is we fall in Love and become obsessed with our startup. It becomes part of us.

Julie Hanna, Kiva Chair, talked about the need to be simultaneously both passionate and dispassionately objective. Use data to guide you. Of course this is difficult in the very early days with only limited data and a concept. At the beginning ‘Think it through crisply’ Reid said. Jose Ferreira, ‘iterate what you are doing right and wrong everyday’. Ultimately you’re trying to find a value proposition that is saving more money than you are charging. Only then are you onto a winner!

Make a difference

Each of the panelist in The ‘Keynote Speeches’ talked about where they saw their companies successful innovations making a difference in the future.  Mark Littlewood gives a full writeup of all the Keynote talks here. This got me thinking about my own startup and the Vision Simon, my co-founder, and I had when we first started Aware Monitoring. It’s so easy in a busy startup to loose sight of the ‘Wood, because of the trees’.

All the panelist had grand visions of helping to solve educational, health and green energy challenges.  It’s so important to bring real value to others and the world with your startup efforts. Even it they are small! Solve real problems your customers have, bring true value and they will love you for it!

People make a startup

I met some old friends (Martin and Richard from Psonar, Andrew Walkingshaw from Timetric) and new ones (John Snyder from Grapeshot, Adam Kingdon from i2O Water)  at the Saturday morning Company Showcase. It’s aways very helpful to share ideas, challenges and experiences with other startup/company founders. Even in these days of Social Networking, face-to-face networking is as important as it’s always been, thus Silicon Valley comes to Cambridge. Also, well done to Groupspaces for winning the SVC2C competition.

 

When summing up the event Reid said something that stuck in my mind, ‘A startup is like jumping off a cliff and assembling the airplane on the way down!’. It’s so true – you have to build your product quickly under pressures before the startup crashes and burns. It’s definitely a rush!!

SVC2C is an excellent event for learning and sharing ideas.  Sherry Coutu, Reid Hoffmann and all the other organisers did a wonderful job of bringing people together.

Sales rocks!!

October 26, 2010

In a startup sales is the only thing that matters!! I like this statement:

“In the early-stage days, building top line revenues becomes a nonstop adventure for the CEO; no other marketing plan should be considered. In essence, sales begin with a sales force of one. It is up to the CEO to get on the road and to flush out discrepancies in the business and revenue models. No amount of marketing planning experts back at the desk can possibly conceive what the CEO will discover on the road…. It is the CEO who needs to go out in the field, press flesh, and be the one person responsible for driving like hell to get the numbers up. This task cannot be assigned, cannot be outsourced, and cannot be buried deep in elaborate marketing plans”. Robert W Price of the Global Entrepreneurship Institute in ‘What is a sale crusader? Do we need sales reps?’

Startups know this already – In Stephan Schmidt developers blog post ’6 reasons why my VC funded startup did fail’, the first three reason given are “We didn’t sell anything”. The lessons keep on coming – “Traction is the only thing that matters”, from Rich Aberman post “5 things I “knew” (or should have known) before starting a company, but didn’t fully understand until now”. Time and time again I hear founders say ‘the product should sell itself..’, and it needs to but no one is listening, no matter how great the product is. “More startups fail from a lack of customers, than a failure of product development”, Steve Blank

We already know the answer to getting sales. “The Lean Startup Entrepreneur looks like a combination of salesman and scientist.”, Kevin Dewalt describes this as:

  1. Curious - an interest in discovering problems and solutions
  2. A ListenerSales is about understanding customer needs
  3. Skeptical – Start with hypotheses of customer needs and search for evidence
  4. Risk Averse - Risk can’t be eliminated but placing smart bets can mitigate it.
  5. And …optimism, determination, and intelligence to succeed in anything

Good old  Dharmesh Shah (On Startups) even gives us the tip on how to build a startup sales team. So, why do people still fail to sell in startups… Sales isn’t easy:

  1. Rejection – Sales involves lots of rejection. And of course most of us don’t like to be abruptly rejected, over and over again.
  2. Expense – Selling is not cheap. It takes many events, connections and calls to start the sales process. Then a sale requires expensive meetings, which often have to be repeated.
  3. Time – Sales take time. The average sale takes six communications before the sale is made. You have to patient and persistent.
  4. Belief – Money drives salespeople. However in a startup there is no money. The founders have to rely on their faith and belief in their product/service.
  5. Focus - Its much easier to work on a business plan, a marketing plan or develop some code. However there is no escaping the necessity for sales revenues (whether freemium or not!).

There is no choice in a startup, the founders have to be a the fore front of sales and  all staff also have to sell. In a startup you are all selling for survival!! I’ll finish with a concluding quote from Robert W Price post: “Marketing Starts with a Crusader who can lead in the tough times, who can fight the odds and win. They are willing to lay their lives on the line”, Marketing High Technology: An Insider’s View, William H. Davidow

Startups: Keep it secret, keep it safe..

September 21, 2010

I hear this from entrepeneurs all the time: “I’m keeping my startup idea secret”.   In my opinion and that of others, don’t! Talk about your idea to almost anyone who will listen.  Everyone! Investors, entrepreneurs, friends, ex-coworkers, etc. In fact, anyone! Why? Because the more people you talk too, the more you will learn.

In Eric Karjaluoto classic post Why your web startup will fail’, Eric says: ‘No one is looking at you. No one is listening to you. Even if you create a portable fountain-of-youth, your startup’s biggest challenge will be to get anyone to pay attention. Really–it’s that hard.’ You therefore have to talk to lots of people and there’s a ton of benefits when you listen to their responses:

  1. Evolution – Others will give the idea refinement and improvement suggestions.
  2. Make better – By taking to people you will discover flaws and hopefully correct them.
  3. Learn – You’ll understand a lot more about the sector and industry you’re aiming at.
  4. Competitors – You will learn about competitive products that exist or are being built.
  5. Find needs – You will gauge people’s excitement level for the product and for various features.
  6. Practice – You’ll refine your all important sales and investor pitch.
  7. Bad idea – You might even discover your idea is a bad idea and save yourself a world of pain.

Despite the clear benefits there’s always the counter argument: “but someone will steal my idea”. In reality there are, at most, a handful of people in the world who might actually drop everything and copy your idea. Unfortunately, most people will think your idea suck’s.  However his does not mean your idea is stupid. Entrepreneurship is about seeing needs that other don’t always understand immediately. So, who’s going to copy you..?

  1. The big company employee – They or their company will steal your idea. Not likely! Their employers normally have a product in the market and its hard to change direction, particularly for big companies. They are personally in a big company because its safe. Are they really going to leave their fat paycheck for the unknown.. I doubt it!
  2. Other entrepreneurs – Most founders, who are going to build something, are already working on their project and are highly unlikely to drop everything to copy you.  Even if they are in the idea generation phase, high integrity entrepreneurs are unlikely to copy your idea.
  3. VC’s –  They will either like your idea or not. If they like it and like you enough, you’ll get funded.  VC’s prefer to fund an existing teams than taking an idea and building a team.  The team owns it! The one risk is if they have entrepreneurs workingon a similar project.  But most VCs will disclose this first and let you decide.

The handful of people in the world who might copy your idea are entrepreneurs just starting up with a very similar idea.  Don’t worry competition is good and their will always be smart founders out there with similar ideas. Remember ideas are cheap and execution is everything. Also remember, an idea changes as it grows.

Finally, the conversation moves onto the NDA (Non-Disclosure Agreement) – I’ll tell you if you sign an NDA”. Unfortunately this blows everything:

  1. Shows inexperience – Few experienced entrepreneurs or VCs will sign them.  Asking them to is widely considered a sign of inexperience.
  2. Consequences - There value is not clear unless you are a big company. Are you really going to spend years suing someone who signed an NDA and broke it?
  3. Time – As a startup you don’t have much time. Don’t waste it writing unnecessary documents.

Ideas grow and branch off in unexpected ways when they’re given the light of day. Don’t keep them secret to protect them. Talk to everyone who will listen and you’ll probably learn a thing or two ;)

Startup vs Home Life

September 9, 2010

I Love my home life (family, friends and adventure). I also love my startup. Like my children it embodies the future! With all this love to spread around, there’s not enough time for everything. I’m not alone in this startup vs home life situation. One of my good startup friends is in the extremely intense phase of finishing his app, Annot8, before launch. He’s working all hours!! His kids now think his office is ‘Daddy’s house’. From all I’ve read startup, home life, and physical/mental well-being needs to be carefully balanced to help make a successful startup.

The trouble starts, as it inevitably does, when a startups becomes an obsession. Driven from a desire to succeed and too much to do, a startup can take over your entire mind. Until you think and talk of little else.  You become so connected to your startup your emotions are driven by the highs and lows of the company. Obsession is not all bad. It pushes and creates. However there is a personal price to pay:

  1. Family life suffers –  My blogger friend Giff recently talked about entrepreneurship and parenthood saying ‘young kids take a huge amount of time, require flexibility, and put a lot of constraints on a founders schedule’. His excellent point is that the only answer is ‘compromise’. Like most things in life its a balancing act. You have make time for both life’s. In Steve Blanks great post, ‘Lies Entrepreneurs Tell Themselves’ he very honestly talks about the need to be realistic why you’re starting-up. It’s often for selfish reasons and not thinking of others!
  2. Your body suffers – In Mark Suster’s ’The Yo-Yo life of tech entrepreneurs’ post Mark talks about how your body suffers with weight gain. You more often eat unhealthy food and may consume more alcohol. You have less time for exercise. This isn’t good. We all know exercise is great for stress relief. I’ve certainly found it challenging to keep training whilst growing our startup. Be strict and make time for your body.
  3. And you Mind suffers too - It seems to achieve great things one needs to leave the norm behind. ‘There is a fine line between entrepreneurship & insanity’ - Anita Roddick. To be great you have to concentrate on one thing. You can see this in any great sports person. However total concentration without any relief builds-up both physical and mental exhaustion. You ‘burn out’! The uncertainly of startups can also cause you to constantly worry. Here’s a interesting post on what a founders wife sees in her husbands start-up. Take a break from your startup and recharge your mental batteries.

When you become obsessed by your startup everything else suffers: your body, your personal relationships and ultimately your startup! The startup journey is a marathon. As founders we cannot do it on our own. We need a support mechanism. We must have help from family, friends and help ourselves. By isolating ourselves in our startup obsession we cut off the very support that can help us to succeed. Mike from crowdSPRING has some great tips on managing this difficult balancing act of life and startups.

I’ll leave you with one final thought from a great obsessive man: If A is a success in life, then A equals x plus y plus z. Work is x; y is play; and z is keeping your mouth shut”. – Albert Einstein

Innovation sucks!!

June 17, 2010

Innovation is extremely alluring to companies and startups. It offers so much potential. However innovation  takes mountains of time. You just can’t come up with a Facebook, Dyson or Ford in 5 minutes!! It’s simply not a light bulb moment. It can take 1000′s of  attempts. “I have not failed. I’ve just found 1000 ways that won’t work”Thomas A Edison. Innovation is a gradual internal company and external market process.  This makes innovation very frustrating for the entrepreneur because the one thing they have in short supply is time! Innovation is awesome but it also sucks!!

Innovation has to build-up momentum and be developed over several or many iterations. This evolution of ideas can be within the same team, company or marketplace. It can even be ideas shared between different markets or countries. That’s the great thing about our modern economy, its survival of the fittest ideas. The key to unlock innovation is for the idea to be at the right time and in the right place.

I’m sorry, but time and time again I hear startups saving we are the next Facebook, Twitter, etc. In reality you need to know where are you in the innovation cycle – that ranges from innovation to commoditisation. Geoff Moore ‘Crossing the chasm’ is always a good book to read on this subject. The position in this innovation cycle dictates your actions, growth and timescales.

The challenge with innovation is that it takes eduction, thus the need for time. The educating of potential customers is difficult because people don’t really like change and risk. Companies, especially big ones, definitely don’t like change and risk. Education costs an awful lot of money whether with mass market consumer items or niche corporate b2b products. The marketing message needs repeating over and over and over again. First mover advantage is great but second mover can be better. Just look at Google (2nd to market) and Yahoo (1st to market) and who came of on top.

The trick is to get into a market niche on an upward curve, get running with the pack (competition) and then gradually innovate. As always it is easier to say than do!! Apple is a great example. The success they enjoy today with the iPhone popularity goes way back to 1993 with the failure of the Apple Newton. Apples’ iTunes which is intrinsically linked to the iPod and therefore the iPhone originally benefited from the downfall of Napster. These innovations have been brewing for many years and between many competitors.

The great thing about innovation is that it has unlimited possibilities. It’s brings the combination of creativity and exciting growth potential. Innovation is awesome but it takes time, money, careful listening to the market and mountains of persistence. One hit innovation wonders are rare and not the norm. All of this can be frustrating for startups because no one is in a rush except the startup and the one things startups are most short of is time.

Starting-up: Community not just location

May 19, 2010

There’s no doubt that location is an extremely important factor for startups. But what if you’re not based in one of the great startup tech hubs e.g. Silicon Valley or Boston – do you move to one or make the most of where you are? The benefit of any location is the local supporting community and locality of your target customers. To be a success focus on the nearest and best resources to your location.This even applies being in the greatest startup hubs. There are no guarantees of success!!

Paul Graham said, when referring to great startup locations:

“…that’s where the experts are. Standards are higher; people are more sympathetic to what you’re doing; the kind of people you want to hire want to live there; supporting industries are there; the people you run into in chance meetings are in the same business.”

No matter where your startup is, you  are competing on a global playing field. Your product has to be world-class to survive! This means startups can start anywhere, if you are committed to competing with the best. However startups aren’t easy and they need lots of friendly help and support. This can be derived from a good location, strong local support and a willingness to travel.

Two friends of mine – Adam Bird (CTO, co-founder of Esendex) & Andy McLoughlin (Strategy Director, co-founder of Huddle) recently packed their bags for Silicon Valley. Their two successful companies are proof that tech companies can make it outside the valley. But why are they heading for the USA? The US is a very big market and customers there expect a local presents, preferably a founder and The Valley is the centre of tech in the US. Esendex and Huddle made the most of their local community eco-system and local customers before branching out to the States.

At this years SXSW Ross Kimbarovsky and Mike Samson, the founders of crowdSPRING based in Chicago said if you want to succeed as a startup outside the existing ecosystems in Silicon Valley, etc., then you have to invest in your local ecosystem.” Both Adam and Andy have made significant efforts and impact on their local communities. Andy/Ali setup DrinkTank and Adam started Nott Tuesday. They were focused on their local startup eco-system. These guys have also been very supportive to other startups, like ours.

Just because you are located in a startup hub like Silicon Valley or Boston it does not mean your startup will be successful. What really matters is attitude, just look at Skype from Luxembourg,  MySQL from Helsinki and Bebo from London. Startups have to make things happen wherever they are and they need to help create a support network around them – this is what really matters.

Geek ‘n Rolla: Love & Money?

April 23, 2010

Love was defiantly in the air at this years Techcrunch Geek ‘n Rolla. The tech event, on its second year, had a strong focus on Venture Capital and real world startup experiences. The talks highlighted VC’s love of huge exits and startup entrepreneurs love of making great things. Unfortunately, these two paths to love don’t always meet. But often they both need each other to survive and grow. If you want a full debrief of the event Inma Martinez , Joao Belo and of course Mike Butcher at TechCrunch, have great detailed writeups.

In Tommy Ahlers‘s talk he compared a startup exit  to finding love and Eden Ventures described engaging with VC’s as romance. Tommy went on to say “don’t build a startup to sell out.” I’ve heard this before – if you just focus on the money you won’t get anywhere. In the subsequent panel discussion Saul Klein of Index Ventures went onto say “Most entrepreneurs are not looking for an exit, they’re looking to create a great product and change the world in some way”.

Jason Trost reminded us how much startups are “rollacoaster of a ride” and “to be ready for the hard knocks”. He also quoted the cold fact “that 7 out of 10 startups fail”. So why are startup founders willing to throw life savings, time and a personal life at an idea. It’s because Entrepreneurs love doing what they want to do! They love the freedom to create

The startup new product pitches of the day were: Cortexica; Cutefund.com; Decibel; DriveK; GameCreds.com; Gigaboxx; Graph.me; iGlue; LinkCloud.org; Musiio; Pownum; SongHi; and Stripped Finance. Well done guys for have the passion to follow your dreams. And congratulations to Cortexica for winning over the judges and Graph.me for the audience vote. Tamlin Magee has a great write up all the pitches.

Most of these startups have spent many months, or years,  and much money building their  products. Love of startups is why the speakers,  the pitchers and several of the audience were willing to drive across Europe for this event when all the planes had stopped. Well done Mike Butcher for making it these events such a focal point for European tech startups!

In Ewan McLeod’s talk on “The disruptive opportunities for startups in mobile, and getting traction fast” he pleaded with mobile phone app startups to stop their love affair with iPhone app development and look at the market measures.   “But love is blind and lovers cannot see, the pretty follies that themselves commit; For if they could, Cupid himself would blush” (William Shakespeare, “The Merchant of Venice”). This is where the VC’s kicks in!! They have to see the reality of money or at least the potential of it. “We’re looking for exit values of $300-400million dollars” Katie Turner, Eden Ventures.

However software startups are not about the money at the beginning. They can’t be – There is no money.. only an idea, a massive loss and very few customers, if any! Employees tend to focus on monthly paychecks but startup founders have to draw their strength and measures from elsewhere. Ultimately you have to do what you really love to do. Startup founders really have to enjoy and relish the startup challenge.  “I love sales” said the charismatic and slightly wacky  Morten Lund in his entertaining talk.

Without a rush of customers throwing money at a product startup founders have to deal with the VC devil to grow  their startup and continue to create. They then have to dance to the pipers tune and move towards a liquidity event. The good news is that once a VC is onboard they’re on the entrepreneurs side, just as long as the founders are moving towards that big exit ;)

Business plans: Fools errand or building blocks?

April 8, 2010

Conventional wisdom says write a business plan. However, many voices are now saying don’t! As a startup founder what do you do? I’ve written several plans before – at our web monitoring startup, on my MBA and in my past jobs. They take alot of time and effort, which distracts you from the job in hand – making stuff to sell and selling stuff to customers. However plans  have a purpose, but make’em short (one page), make’em short-term (one year’ish) and have a single clear objective. Also, have your hockey stick sales graph, if you have to have one, grounded in reality i.e. based on real customers/prospects (difficult in pre-launched mode).


There’s an increasingly voice in the UK/US for short or even no business plans in a startup. The fundamental idea of a business plan is to help re-risk a venture through pre-examination of a market opportunity. However we all know startups are a full-on risk scenario. There’s no escaping that. And almost as soon as the ink has dry on a plan the market has changed.

There are two distinct For and Against business plan camps. The anti camp say: “The very idea of ‘planning’ is ridiculous”, Jason Cohen; Brian Halligan argues it’s a fool’s errand” for start-up founders to create a business plan.” And ever the counter culture, 37Signals, are anti business plans – “What’s the point of a business plan if it’s obviously a fantasy that has nothing to do with reality?”. Two guys, David Sloly and Ian Sanders, have even created a website dedicated to the annihilation of business planning.

The pro business plan campaigners say: “A strong business plan is essentially the cornerstone of your business, and yet many entrepreneurs drag their feet when it comes to writing one”, Colleen Debaise, The Wall Street Journal; The goal is not to get a VC to read your plan.  The goal is to get a VC to invest so you can build a successful company.”; people like Tim Berry has even made an entire business our of business plans: Think of your start-up business plan as a matter of blocks; pieces.”

Taking a look back through history including philosophers and the military the value of planning is clear: “In preparing for battle I have always found that plans are useless, but planning is indispensable”, Eisenhower; Prior Planning and Preparation Prevents Piss Poor Performance (time honored British Army saying); and  “Let your plans be dark and as impenetrable as night, and when you move, fall like a thunderbolt.”, Sun Tzu

So, why all the fuss over putting your thoughts down on a bit of paper.. It’s the time, or more precisely the waste of this precious resource which startup are so short of. Our market economic cycles are becoming increasingly rapid, especially in tech. Therefore a young company has to move  faster than ever before and excessive analysis can drain reaction time. The difficulty is acting purely from the hip or gut without much forethought brings a short-term reaction.

I think the Greek philosopher Publilius Syrus (a slave) got it right 2100 years ago when he said It is a bad plan that admits of no modification.” They key is modification i.e. change and adaption. Like evolution – stuff changes. This point meets both  For and Against camps. A plan must change. It is not a static thing, in war or in business.

A complete lack of planning is unwise but excessive long/in-depth analyst is folly. Detailed planning only delays getting into the market and in gaining real insight (tactics) into customer needs. JFDI (Just Fricking Do It)! What really matters is having a grounded insight and measure in the core aspects of a plan within a business case. This detail fits nicely on a napkin or back of a cigarette packet  ;)

Startup Opportunity Identification 2.0

February 18, 2010

The difficulty with customers is that they don’t really know what they want until they see it! This creates a nightmare for any startup or corporation trying to build a new product – What do you make that people really want and are willing to pay for?

To find the answer startups have to commit to an idea and  move quickly, and cheaply  through to a Minimal Viable Product .  You are looking for a ‘must have” product. This  requires continual iteration around customer needs. The ultimate test is  getting customers to profitably pay for your solution i.e. a higher lifetime value of a customer to the cost of customer acquisition.

We’ve had three product ideas in our startup before we found the one we’re working on now. Creating a new startup product moves through three successive stages starting with ideas development and finishing in a successful product/market fit.  Currently our startup is trying to get to product/market fit.

Last  week I gave talks to MSc and  MBA Entrepreneurship students on identifying entrepreneurial opportunities (above deck) based on these three stages:

  1. Ideas development – We spent a  very long  time researching and looking for the killer idea. We were trying to find the perfect opportunitya gap in the market between existing suppliers in a new growth market. We went round and round in circles looking for the perfect opportunity. In the end we ditched our first real idea because the customer ROI was weak in the economic downturn. We then,  much more rapidly, came up with lots of new  ideas and committed to one – external website monitoring. Unfortunately research takes time and as a startup without revenues you don’t have time. You have to commit to an idea even if it’s not perfect -  NOTE: there will always be competition!
  2. Product development & release – Without perfect knowledge on customer needs and competition you have to make many product  assumptions. Right from the  start  we were testing our assumptions with potential customers at network events, in meetings, online and during our Alpha/Beta. It’s not easy to get real answers without a shiny product to sell.  A prototype helps. You have  to rely on your gut instinct. During  this feedback we switched our app from internal systems monitoring to external web monitoring. We found potential customers more receptive to this offering. This early engagement process also helped us to develop our sales messages, sales funnel and  go-to market strategies.
  3. Market/product fit -  If you’ve made it this far the really hard work starts.  You’re now looking to make your product a ‘must have’. The challenge is its very hard to be heard by potential customers. You’ need to get the product in their hands! Only then can they make a true judgment on its value. They’ll also compare your product to  substitutes and alternatives in the market. You therefore need to differentiate and deliver a much better product to get them to change! The sales message and product needs constant refining until you have a measured product/market fit. Only the can you pull the sales trigger.

As startup founders we think we know what customers want and the problem they want solving the most. Unfortunately we’re probably wrong. We then  waste huge amounts of time building a product around that  perceived need. It’s hard for many founders to admit their ideas, product and dreams are incorrect. The ideas which formed the startup were based upon a assumptions.

You have to know when to quit an idea, re-form it or find a new idea as assumptions are tested.  Flickr (started as on-line games), Youtube (Hot or Not) and Blogger (project management) are all great examples of product ideas which iterated to a different final product. As startups we don’t have the comfort of time and must move rapidly through an idea, production and iteration. Unfortunately non of this guarantees success but it sure helps!


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